Last Updated: July 2026
Thank you for shopping with Nutrikomplex Food Supplements Trading.
We are committed to processing and delivering your orders as quickly and safely as possible.
1. Shipping Coverage
We currently deliver nationwide within the Philippines.
Delivery availability may vary depending on the courier’s service coverage.
2. Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
Estimated delivery times are:
Metro Manila: 1–3 business days
Luzon: 2–5 business days
Visayas: 3–7 business days
Mindanao: 4–8 business days
Actual delivery times may vary depending on your location, courier operations, weather conditions, and other unforeseen circumstances.
4. Shipping Fees
Shipping charges are calculated during checkout and depend on the delivery location, package size, and courier rates.
Any applicable shipping fees will be displayed before payment is completed.
5. Order Tracking
Once your order has been shipped, we will provide tracking information whenever available so you can monitor your delivery.
6. Failed Deliveries
Please ensure that your shipping address and contact details are complete and accurate.
If a delivery fails due to:
-Incorrect address
-Incorrect contact information
-Recipient unavailable after courier delivery attempts
additional shipping charges may apply for redelivery.
7. Damaged Packages
If your package arrives visibly damaged, please:
-Take clear photos before opening the package.
-Contact us within 7 calendar days of receiving your order.
-Include your order number and photos when submitting your concern.
We will investigate and provide an appropriate resolution in accordance with our Returns & Refund Policy.
8. Force Majeure
Nutrikomplex Food Supplements Trading shall not be held responsible for shipping delays caused by events beyond our reasonable control, including but not limited to:
-Natural disasters
-Typhoons
-Floods
-Earthquakes
-Government restrictions
-Public emergencies
-Courier operational issues
Contact Us
Nutrikomplex Food Supplements Trading
Kims Arcade, Unit 108
Ibabao-Gisi, Agus Road
Brgy. Agus, Lapu-Lapu City, 6015
Philippines
Email: admin@nutrikomplex.com
Phone: +63 927 329 4900