Last Updated: July 2026
At Nutrikomplex Food Supplements Trading, we are committed to providing safe and high-quality food supplements. Please read this Returns & Refund Policy carefully before making a purchase.
1. Change of Mind
Due to the nature of food supplements and for health and safety reasons, we do not accept returns, exchanges, or refunds for products due to:
-Change of mind
-Incorrect item ordered by the customer
-Personal preference
-Products that have been opened, unsealed, or partially used
2. Damaged, Defective, Incorrect or Expired Products
If you receive a product that is:
-Damaged during delivery
-Defective
-Expired
-Incorrect
-Different from your confirmed order
Please contact us within seven (7) calendar days from receiving your order.
To help us process your request, please provide:
-Order number
-Photos of the product
-Photos of the packaging
-Description of the issue
After verification, Nutrikomplex Food Supplements Trading will provide the appropriate remedy in accordance with Philippine consumer laws, which may include:
-Replacement of the product
-Refund of the purchase price
-Other remedies as required by applicable law
3. Non-Returnable Products
For hygiene and consumer safety, we cannot accept returns of products that:
-Have been opened
-Have broken safety seals
-Have been consumed or partially used
-Were improperly stored after delivery
-Were damaged due to misuse or mishandling
4. Refund Processing
Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider or bank.
5. Contact Information
Nutrikomplex Food Supplements Trading
Kims Arcade, Unit 108
Ibabao-Gisi, Agus Road
Brgy. Agus, Lapu-Lapu City 6015
Philippines
Email: admin@nutrikomplex.com
Phone: +63 927 329 4900
PRIVACY POLICY
Last Updated: July 2026
Nutrikomplex Food Supplements Trading respects your privacy and is committed to protecting your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173).
Information We Collect
We may collect:
-Full name
-Email address
-Mobile number
-Billing address
-Shipping address
-Order history
-Payment confirmation
-IP address and website usage information
How We Use Your Information
Your information is used to:
-Process orders
-Deliver products
-Process payments
-Respond to customer inquiries
-Improve our website and services
-Prevent fraud
-Comply with legal obligations
Payment Information
Payments are securely processed through authorized third-party payment providers.
Nutrikomplex Food Supplements Trading does not store complete credit card, debit card, or electronic wallet credentials.
Sharing Your Information
We do not sell or rent your personal information.
Your information may only be shared with:
-Delivery partners
-Payment service providers
-Government authorities when legally required
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyze website traffic.
You may disable cookies through your browser settings; however, some website features may not function properly.
Data Security
We implement reasonable administrative, organizational, and technical safeguards to protect your personal information from unauthorized access, disclosure, misuse, alteration, or destruction.
Your Rights
Under the Data Privacy Act, you may request to:
-Access your personal information
-Correct inaccurate information
-Withdraw consent where applicable
-Request deletion of information, subject to legal requirements
Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact:
Nutrikomplex Food Supplements Trading
Kims Arcade, Unit 108
Ibabao-Gisi, Agus Road
Brgy. Agus, Lapu-Lapu City 6015
Philippines
Email: admin@nutrikomplex.com
Phone: +63 927 329 4900